Answers to Common Insurance Claim Questions:
Will filing an insurance claim affect my premiums?
This depends on a number of factors and is reviewed on an individual basis. Some of the determining factors include whether you have had other claims and if so how many, claim frequency, amounts paid, and whether you have had traffic violations.
Can my agent report an insurance claim for me?
We will be glad to assist you. However, it is more beneficial for you to file your claim directly in order to give the Claims Department information that we may not have regarding details of the incident and other parties involved. The adjuster may also want to take a formal statement from you.
Can I report my insurance claim online?
In order to make sure that your claim is filed accurately and efficiently, we have set up a Claims Hotline. All claims should be reported toll-free to 1-800-421-3535. Our claims service representatives are on hand to answer your calls and guide you through the process 24 hours/day, 7 days/week.
What information should I collect if I have an accident in my vehicle?
There are several pieces of information that you will need to collect in the event of a vehicular accident. Click Here to download an accident record worksheet to keep in your car.
Where do I find the forms that I need to fill out to report my insurance claim?
Any forms that are required for your incident will be sent to you after you have called in your claim.
If my property is damaged on Friday evening or during the weekend, do I have to wait until Monday morning to file the insurance claim?
No! Our claims service representatives are on hand to answer your calls and guide you through the process 24 hours/day, 7 days/week.
I was involved in an accident this morning on the way to work. I want to file the insurance claim now, but I did not bring my policy number into the building with me. Do I HAVE to have my number to report the claim?
You do not need to have your policy number with you when reporting a claim. However, having it available will usually speed up the process.